Terms & Conditions

1. Introduction

Welcome to LottAusGames, operated by The Lottery Corporation Limited (ABN 21 081 925 706). These Terms and Conditions govern your use of our lottery gaming services in Australia. LottAusGames operates under the regulations of the Victorian Gambling and Casino Control Commission (VGCCC).

2. Eligibility Requirements

To use LottAusGames, you must:

• Be at least 18 years of age
• Be a legal resident of Australia
• Not be excluded from gambling in any state or territory
• Not be registered on any self-exclusion list
• Not have previously been suspended or banned from our services

3. Account Registration and Management

3.1 Account Creation

When registering, you must:

• Provide accurate, complete, and current information
• Choose a secure password
• Verify your email address
• Complete identity verification when requested

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access

3.3 Account Restrictions

You may not:

• Create multiple accounts
• Share your account with others
• Use another person's account
• Transfer your account to another person

4. Gaming Rules and Conduct

4.1 General Rules

• All lottery games are governed by their specific rules
• Tickets must be purchased before the draw closing time
• Winners are randomly determined through our certified random number generators
• All draws are conducted under VGCCC supervision

4.2 Fair Play

You must not:

• Use any automated systems or bots
• Collude with other players
• Exploit system vulnerabilities
• Engage in any form of cheating

4.3 Technical Issues

In the event of technical difficulties, incomplete entries will be void. We will not be liable for losses due to technical malfunctions beyond our control.

5. Payments and Withdrawals

5.1 Making Deposits

• Minimum deposit: $10 AUD
• Maximum deposit: $10,000 AUD per transaction
• Accepted methods: Credit/debit cards, bank transfer, digital wallets
• Currency: Australian Dollars (AUD)

5.2 Prize Collection

• Small prizes (under $1,000): Automatically credited to your account
• Medium prizes ($1,000-$9,999): Verification required
• Major prizes ($10,000+): Personal verification and tax documentation required

5.3 Withdrawal Process

Withdrawal processing times:

• Bank transfer: 2-5 business days
• Digital wallets: 1-3 business days
• Cheque: 7-14 business days

6. Responsible Gaming

6.1 Our Commitment

LottAusGames is committed to promoting responsible gambling practices. We provide tools and resources to help you maintain control of your gaming activities.

6.2 Available Tools

• Deposit limits
• Time limits
• Self-exclusion options
• Reality checks
• Session time displays

6.3 Problem Gambling Support

If you or someone you know needs help with gambling-related issues, please contact:

• Gambling Help Line: 1800 858 858
• Gamblers Help: gamblershelp.com.au
• Responsible Gaming Victoria: responsiblegambling.vic.gov.au

7. Privacy and Data Protection

7.1 Information Collection

We collect and process personal information in accordance with Australian privacy laws. This includes:

• Identity verification documents
• Transaction history
• Gaming preferences
• Communication records

7.2 Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL encryption for all transactions
• Regular security audits
• Secure data storage
• Access controls

7.3 Your Rights

Under Australian privacy laws, you have the right to:

• Access your personal information
• Request corrections
• Object to processing
• Lodge complaints

8. Intellectual Property

All content on LottAusGames, including but not limited to:

• Logos and trademarks
• Game designs and mechanics
• Website content and layout
• Software and applications

...is the exclusive property of The Lottery Corporation Limited and is protected by Australian and international copyright laws.

9. Limitations of Liability

9.1 Service Availability

While we strive for 24/7 availability, we do not guarantee uninterrupted service. We may suspend operations for:

• Scheduled maintenance
• Emergency repairs
• Regulatory compliance
• Security updates

9.2 Limitation of Damages

To the extent permitted by law, LottAusGames shall not be liable for:

• Indirect or consequential damages
• Loss of profits or data
• Service interruptions
• Third-party actions

10. Governing Law and Jurisdiction

These terms are governed by the laws of the State of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the Victorian courts.

10.1 Regulatory Compliance

LottAusGames operates under:

• Victorian Gambling Regulation Act 2003
• Interactive Gambling Act 2001
• Australian Consumer Law
• Privacy Act 1988

11. Amendments to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Continued use of our services constitutes acceptance of modified terms.

12. Contact Information

For questions about these terms, please contact us:

• Email: legal@lottausgames.com
• Phone: 1300 LOT AUS (1300 568 287)
• Support: support@lottausgames.com

Customer Service Hours

Phone Support: 7AM - 9PM AEST, Daily

Email Support: 24/7 (response within 24 hours)